COVID-19

• You agree to follow OsteopathyOne’s COVIDSafe Plan, any health directives in place from the Victorian and Commonwealth government in relation to COVID-19.
• You agree to take preventative steps to reduce the risk of exposure and transmission to COVID-19 and acknowledge and agree that you enter our clinic and engage our services at your own risk.
• You hereby agree to release, waive, forever discharge, and indemnify OsteopathyOne from any and all liability and claims arising out of or in relation to you contracting COVID-19 or being exposed to COVID-19 at the Clinic or by engaging the services of OsteopathyOne.

CONSULTATIONS

An appointment will comprise of:

• Patient Consent (New patients) form to be filled out by the patient
• A thorough case history, assessment and treatment taken by your practitioner
• Treatment will be conducted if clinically indicated
• Patient consent will be obtained prior to any assessment or treatment procedures.
• If treatment is indicated your practitioner will explain the assessment and any techniques/exercise proposed plus any potential risks.
• If after a case history, assessment and consultation, the patient is not a candidate for treatment, the patient may be recommended to further management by a relevant healthcare professional.  In this event you will still be charged the full consultation fee for the appointment.
• Payment is required at the time of your consultation.  Rebates from private health insurance may be possible if you have the appropriate professions cover in your extras cover.

TELEHEALTH

By clicking the link to join your online Telehealth consultation you are consenting to the online consultation.

All video calls are encrypted and are not recorded.

Payment can be made prior through our online booking system or during/after via our website payment system.  If you join the online Telehealth consultation you are agreeing to pay the consultation fee.

ONLINE BOOKING

By registering as a patient online you are subscribing to receiving emails from OsteopathyOne.  You can unsubscribe at any time.

You can cancel your appointment by clicking the cancellation link on your confirmation email as long as it is 24 hours prior to your appointment.

Please call the clinic to cancel or move your appointment if it's less than 24 hours before your appointment.

CANCELLATION POLICY

We have a strict 24 hour cancellation policy.  By booking an appointment with us and consenting to our consent to treatment you agree to provide us with a minimum of 24 hours notice of cancelling or moving an appointment or a cancellation fee up to 100% of the scheduled fee with be charged.

We understand there can be situations outside of your control and we will do our best to have open communication with you before sending a cancellation fee.

We ask you to respect our practitioners time and our patients who may be waiting for an appointment.

All 3rd party insurance patients such as TAC and Worksafe must personally pay the cancellation fee. The cancellation fee cannot be sent to the insurance provider.

If you have been sent a cancellation fee, you will not be eligible for treatment until the cancellation fee is paid.

ONLINE FORMS

All digital online forms are sent to your medical file held on our practice management system "cliniko".  The form/file is part of your medical file.  For information regarding our privacy policy please refer to our website.

SCHEDULE OF FEES

• All fees are due at the time of your consultation.
• Please email or call us prior to appointment for the scheduled fee.
• Fees may change without notice.
• Fees may vary from practitioner to practitioner.

INTERN OSTEOPATHY APPOINTMENT

• Fee 2022: Our intern program is raising money for Peter Mac foundation. At the end of your treatment we will provide you with a link to the donation page. There is no limit to the donation amount you wish provide.
• You cannot use your private health insurance or any other 3rd party payment with intern appointments.
• Appointments are conducted by a 5th year Osteopathic student and supervised by a registered Osteopath.
• Age restriction:  We can only offer intern osteopathy appointments to people aged 10+.
• Consultations will include case history taking, assessment and treatment if indicated.  Patient consent will be obtained prior to assessment or treatment procedures.
• If the Intern Osteopath is unable to help you with your complaint you will be referred onto another health professional.

CONCESSION FEES

We offer concession rates for Osteopathic and Exercise Physiology Services.  Excludes Group Rehabilitation, Myotherapy, Remedial Massage and 3rd party insurance claims.  Proof of concession must be presented at the time of your consultation.  Concession rates are available to the following people.

• Students / Children
• Seniors
• Pensioners
• Healthcare Card Holders

3RD PARTY PAYMENTS

3rd party payments are payments made by organisations such as but not limited to:

• Worksafe
• TAC
• Medicare
• Health Insurance Providers

In the event the 3rd party payment is declined or an audit requests the money to be paid back to the 3rd party, the patient will be liable for the outstanding amount.

WORKSAFE

OsteopathyOne may charge a gap fee to Worksafe patients.

Patients must bring in all documentation for their Worksafe claim.  OsteopathyOne will need to confirm the claim is valid before billing Worksafe on the patients behalf.  You may be required to pay upfront until confirmation is made.

All patients covered under Worksafe are required to attend regular appointments and complete pain / functional questionnaires at regular intervals.

Cancellation policy still applies.

TAC

OsteopathyOne may charge a gap fee to TAC patients.

Patients must bring in all documentation for their TAC claim.  OsteopathyOne will need to confirm the claim is valid before billing TAC on the patients behalf.  You may be required to pay upfront until confirmation is made.

All patients covered under TAC  are required to attend regular appointments and complete pain / functional questionnaires at regular intervals.

Cancellation policy still applies.

MEDICARE  / CHRONIC DISEASE MANAGEMENT

Chronic disease management (CDM) Medicare plans are for patients with a chronic illness and require ongoing care. You can be allocated up to 5 treatments per year and must be referred from a General Practitioner.  Speak to your GP today to see if you're eligible.

Effective July 1st 2022: All Medicare CDM patients will be required to pay a gap fee. The consultation fee must be paid in full. The rebate amount will be paid onto your eftpos card or into your bank account. The current rebate is $55.10.

Please bring your medicare and eftpos card for rebate processing.

Cancellation policy still applies.

FACEBOOK PROMOTION

• OsteopathyOne is offering 2 free $20 vouchers off your next 2 osteopathy appointments.
• Only x1 voucher can be used per appointment.
• To be used in successive consultations.
• Not redeemable for cash or to be used in conjunction with any other offer of 3rd party insurance claim.
• Please only use if your require assistance with a condition.
• Redeemable only through the Facebook platform.

AFFILIATES

Business Affiliates:

There are no current business affiliates.